Refund policy

At Mahru, every piece is carefully handcrafted with attention to detail and quality. Due to the nature of our garments and the made-to-order process, we do not offer returns or exchanges.

No Returns or Exchanges

1. All purchases made on www.mahru.in are final sale.
   
   
2. We do not accept returns or exchanges for reasons including sizing issues, colour variations, or change of mind.

Damaged or Incorrect Orders

We understand that mistakes can happen, and we’ll make it right.If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by emailing info@mahru.in with:

1. Your order number
   
2. Clear photos of the item received
   
3. A brief description of the issue

Once reviewed, we will offer one of the following:

1. Repair service
2. Replacement, if available
3. Credit note for future use

Please note: Items must be unused, unwashed, and in original condition when requesting support.

Custom & Made-to-Order Items

Customised and made-to-order pieces are not eligible for return or exchange under any circumstances.