Terms of service

Welcome to Mahru. By accessing our website and purchasing from us, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. Use of the Website 

By using this website, you confirm that you are at least 18 years old or accessing it under the supervision of a parent or guardian. The content of this site is for general information and use only. It is subject to change without notice.

 

2. Product Information

All products listed are described as accurately as possible. However, due to the handmade nature of our items, slight variations in colour, embroidery, or texture may occur. We strive for accurate colour representation, but actual product colours may vary slightly due to monitor settings and lighting.

 

3. Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of GST unless otherwise stated. Mahru reserves the right to change product prices and details at any time without prior notice.

 

4. Orders & Payments

Orders are confirmed once full payment is received. We accept all major credit/debit cards, UPI, and net banking through our secure payment gateway. In rare cases of pricing errors or stock unavailability, we reserve the right to cancel the order and issue a full refund.

 

5. Shipping & Delivery

Orders are typically processed within 3-5 business days. Shipping timelines vary based on your location. For detailed shipping information, please refer to our Shipping Policy page.

 

6. No Returns / Exchanges 

Due to the delicate, handcrafted nature of our garments, we do not offer returns or exchanges. Please refer to our Returns & Exchange Policy for more clarity, especially in case of damaged or incorrect products.

 

7. Intellectual Property

All content on this website, including logos, product images, text, and designs, is the property of Mahru and is protected under applicable copyright and trademark laws.

Reproduction or redistribution of any content from this site without written permission is strictly prohibited.

 

8. Privacy Policy

Your privacy is important to us. All personal data collected is handled securely and never shared with third parties without consent. Visit our Privacy Policy for more details.

 

9. Limitation of Liability 

Mahru shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or website.

 

10. Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Delhi.