Shipping policy

At Mahru, we take pride in delivering timeless handcrafted pieces to your doorstep with care and efficiency. Please take a moment to read through our shipping policy before placing your order.

Domestic Shipping (India)

1. Order Processing Time:

All orders are processed within 3–5 business days from the date of purchase. Customised or made-to-order pieces may take longer; estimated timelines will be mentioned on the product page.

2. Delivery Timeline:

Once dispatched, delivery usually takes 5–7 business days, depending on your location.

3. Shipping Charges:

We offer free standard shipping across India on all prepaid orders.

4. Order Tracking:

Once your order is shipped, you will receive a tracking link via email and SMS to monitor the delivery status.

International Shipping

1. Processing & Delivery:

International orders are processed within 5–7 business days. Delivery timelines vary by destination and customs clearance, typically between 7–14 business days.

2. Shipping Charges:

Calculated at checkout based on your location and order weight.

3. Customs & Duties:

International orders may be subject to customs duties and taxes upon arrival in your country. These charges are the customer’s responsibility and are not included in the product or shipping cost.

4. Order Tracking:

A tracking number will be provided once your order is dispatched. You can monitor the status until delivery.

 

Additional Information 

Please ensure all shipping details provided are accurate. We are not responsible for delays due to incomplete or incorrect addresses. Once an order is placed, it cannot be edited or cancelled after processing has begun. If your order is delayed beyond the estimated timeframe, feel free to reach out to us at info@mahru.in and we’ll assist you promptly.